Ever since the pandemic started businesses have been bound to take safety measures when conducting their business operations. For restaurants, the most transformational trend was offering contactless dining to their guest. This has been a success that definitely helped most restaurants to thrive over the last two years. At present days restaurants should continue to use contactless dining since statistics have proven to be profitable with the implementation of contactless dining. The numbers reveal the reality. According to a study found, contactless payments would make 82% feel safe dining in, and having contactless ordering options would make 81% feel the same.
So why wait for more, continue reading to find out the benefits of implementing contactless ordering to your restaurant that will get your operations up and running smoothly.
What is contactless dining?
Let's start with the most basic question: what exactly is contactless dining?
Contactless dining, as the title suggests, is a dine-in experience that includes minimum touching of common surfaces and no close interaction with restaurant staff. This implies that using technology such as QR codes, guests will be able to read the menu, make their orders, and pay for their meal all on their own, using their mobile phones. This will also help you capture your guest's contact information. Later you will have the ability to contact the guests again with special offers.
Keep in mind that contactless dining is not intended to degrade the quality of the dine-in-restaurant experience. Staff can still engage with guests and provide hospitality at any time.
You might wonder why should you have contactless dining at your restaurant? It's simple, the advantages that it brings are immense, it allows you to shift tables faster, boost revenue, cut costs and save time all by using this single tool whilst giving more time for your staff to focus on the cleaning protocols. As a result, it is the safest sort of dine-in which would also streamline your entire restaurant operations.
Benefits of contactless dining
1. Reduced human contact, keeping guests and staff safe.
The most visible and important benefit of contactless dining is that it minimizes face-to-face contact between your guests and restaurant staff. Contactless dining significantly reduces the number of times a restaurant staff needs to attend a guest table. The only time staff has to attend a table is to bring out the actual order, which takes only a few seconds.
Omicron is a highly infectious covid-19 strain that has caused havoc on the workforce. By using contactless dining, you can reduce human contact between your staff and guest while also lowering transmission rates.
2. Increased table turnover rate
Contactless dining has the ability to help you increase your restaurant's table turnover rate, which is one of the most significant factors to consider in restaurant matrixes. Customers would no longer have to wait for servers to bring them menus or checks, the customer is in charge of their dining experience. With contactless ordering, they can place their orders while waiting in line, before even taking a seat.
3. Higher-order accuracy, lesser human errors, and wastage
Using a digital platform for ordering and payments avoids mistakes, saving you time and money in the long run. Because orders are handled by the customer, orders that are inaccurate or incomplete all most never make it to the kitchen. Tracking orders and analyzing performance becomes easier and more effective since everything is recorded digitally.
4. Enhance staff productivity
Assume you still conduct your restaurant operation as a traditional one without using contactless dining, your employees will spend a lot of time moving around from table to table, handing out menus, collecting orders, distributing bills, and accepting payments. By transferring routine tasks to technology, your staff will be free to focus on better productive work to attend to such as customer care. Staff can be more productive and ensure that customers' demands are met if they are given fewer duties to attend to.
5. Enhance the guest experience
Contactless table ordering will improve the customer experience for many businesses by allowing them to order, pay, and dine as they choose. Customers can go through the ordering procedure with confidence, knowing that their meals will be dispatched to the kitchen quickly. When it comes to payment, customers may use any of their preferred methods, and they can pay whenever they want rather than having to wait for a server. "52% of Americans expect restaurants to use technology to make ordering and paying easier," according to the National Restaurant Association's State of the Industry Webinar.
6. Boost your sales
Restaurants may raise their revenues by using faster payments, faster ordering, and larger orders. But restaurants can improve their operations by reducing the time it takes to make orders with contactless dining. Customers who pay with a contactless payment are known to spend more than those who pay with cash; therefore, Customers feel more at ease putting on larger or more customized orders when there is no one on the other end of the line to criticize them, according to the Harvard Business Review(whether that judgment is real or simply perceived). You may also use digital menus to optimize high-margin goods and offer specials during off-peak hours. All of these will help you increase your average table expenditure.
Final say
The possibility of a spike in a type of variant of the virus in the near future is still uncertain, restaurants are in desperate need of measures to keep their staff and customers safe while also bringing in much-needed earnings. Contactless dining is a quick, easy, and secure solution that has the potential to transform the dining experience. If you wish to safeguard your staff, customers, and business, contactless dining is the ideal solution. It will help you increase the efficiency, cost-effectiveness, and profitability of your restaurant.
Want to try out it for yourself? What contactless ordering can do to transform your restaurant?
Try out Applova Contactless Digital QR code menu,
Applova Free Digital Menu is FREE FOREVER. And what's more? You can now offer guests the convenience of contactless dine-in, delivery, pick-up, and curbside ordering options. Let customers browse your digital menu from anywhere, place orders, and pay for their meals inside or outside your restaurant. Set up your online store for a nominal service fee of only 5% per customer order.
Check out a sample menu here and sign up now!